In their report entitled “Robotics in Travel and Tourism,” GlobalData expects there to be a growth in robotics in the tourism industry, albeit without endangering employment opportunities.
There are expectations that the number of consumer and logistics robots is expected to grow between 21% and 29% between 2020 and 2030. It is estimated that the service robotics industry will reach a $216 billion market value by 2030.
Travelers will likely see the increase within language check-in assistants, cleaning fleets, luggage transportation, and as assistants next to their human employee counterparts.
GlobalData analyst, Sara Coop, provides the background to her firm’s findings. “Robotics in travel and tourism was considered as a gimmick in the past, used as early as 2015 for guest experiences without improving efficiency for staff… But, as the technology improved, investment has started increasing, resulting in robots for room service deliveries, cleaning services using UV light, inspection services using drones, translation services, and customer service to improve operational efficiency.”
